This post was written on 20 Dec 2011 and is filed under Uncategorized.

Why Zappos Is Awesome

Every once in a while you just want some strange.

Nooo, no that kind of strange. I mean you just want to write something that sounds like you’ve been sniffing the rubber cement way too hard.

And it works too! Wouldn’t you love to have a client that would let you unexpectedly knock some copy like this out? Imagine how effective it would be. The recipient would both love you and share it with everyone they know.

Read this superbly written customer service response letter from Zappos:


Zappos customer service letter

(Zappos customer service letter via Reddit)


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